Daily 1-Minute AI Tips for Seniors — 2026-07-01

Today's AI Usage Tip

Using the 'Agent Call' feature in SK Telecom's 'A.' (Adot)

We are introducing the new 'Agent Call' feature added to SK Telecom's AI service, 'A.' (Adot). This feature provides automatic real-time subtitles throughout the entire call process when contacting customer service, and an AI handles the connection to a representative.

How to use

• Real-time subtitles automatically appear on the screen when calling the SK Telecom customer service number.
• The AI understands the nature of the inquiry and automatically routes you to the appropriate representative.
• Waiting time is shortened, allowing for a faster connection to a representative.

Convenience in daily life Seniors who may have difficulty hearing can clearly understand the content of the call, and it simplifies the process by skipping complex menu selections, making phone consultations much easier.

Why should you use this feature?

1. Provides an alternative for those with hearing loss or impairment — With real-time subtitles, you can check spoken words as text, allowing seniors with weakened hearing to grasp accurate consultation details.

2. Reduces waiting time — Since the AI analyzes the consultation content in advance and automatically assigns a representative from the appropriate department, you can significantly reduce unnecessary waiting time on the phone.

3. No need for complex menu navigation — You no longer need to press numerical keys or use voice commands for complicated menus, as the process happens through natural conversation, reducing stress.

Learn More

Utilizing AI educational institutions for seniors

• Korea Senior AI Research Institute (한국노인AI연구소) — A professional education and research institution where you can learn about generative AI, such as ChatGPT and Gemini, and digital literacy.

• Senior AI Education (ChatGPT, Gemini) — Offers step-by-step courses focused on practical applications for daily life rather than difficult technical jargon.

• Government's 'AI Financial Education & Mobile Digital Academy' — Provides a step-by-step learning path from basic skills like how to use a smartphone to utilizing AI, helping seniors build the independence to make financial, administrative, and medical decisions on their own.